Citizens Advice Cheshire West - Welcome

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

We are part of the national Citizens Advice network and offer confidential, independent advice via email, over the phone, and in person, for free.

We can help with making a benefit claim or appeal, including Universal Credit, and our Advice column provides information on some of the most common issues that we’re asked about.Livewell logoThe Live Well website provides information about other local services and support for residents in Cheshire West.

Latest

August 13, 2025

Wednesday 20 August

There will be no in-person support available in Ellesmere Port or Northwich

August 12, 2025

Impact Report 24/25

Last year we helped over 12,000 people. Our latest Impact Report takes a closer look at the numbers

August 11, 2025

Macmillan Benefits Adviser

Full time, 37 hours per week

Getting in touch

Advice by email

If you need non-urgent support use our Advice by email service

Our opening hours

You can access our advice via email, telephone or in person

Find us on facebook

Connect with us on social media

Popular

Our impact

12,177

 People were helped by us last year

£577,000

 of income was secured for foodbank clients

909

 households were helped with their energy costs by our Heating Bank

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