Due to demand and limited resources processing applications may take several weeks. However, please note that if your household has submitted multiple applications, provided incomplete or incorrect information, or did not meet the specified criteria, your application may have been declined without notification.

To be eligible, you must be a resident of Cheshire West and Chester and provide proof of address dated within 3 months of the application date.

The scheme aims to support low-income households, who are facing difficulties in paying their energy costs. Assistance covers prepayment/smart meters, monthly direct debit costs (excluding accounts in credit), and other heating supplies.

If you are a Cheshire West and Chester resident with a low income struggling to afford your energy expenses, you are encouraged to apply

As a new addition to our Heating Bank service we are offering free and impartial energy efficiency advice with all applications to help with energy usage and costs this winter.

As part of your application we have/will ask you to consent to receive a call from our Energy Team. We will text beforehand to arrange a suitable time to call.

The purpose of the call is to discuss how your household can save money on energy costs this winter. If more in depth advice is needed, you can request to be referred to our Energy Advice Specialists.

Our energy advice is free, impartial and confidential. Uur team offers an in-depth advice service including home visits, telephone advice calls and email advice for help with problems such as issues with bills, supplier issues, grant applications, mould problems, insulation amongst other energy related solutions.

You can contact our energy team directly here – Energy Advice enquiry

A household is defined as individuals residing at the same address, sharing the same postcode, house/flat number, or name.

Due to limited resources, we can only provide one award per household between November 2024 and March 2025.

Please contact our Energy Advice team Energy Advice enquiry as our advisers are available to assist you with concerns related to your supplier, outstanding debts, energy saving tips and potential entitlement to additional benefits.

You can also find more information on our website.

When completing our application form, please indicate that you have a smart meter by selecting “yes” to the corresponding question. There will be a follow-up question regarding your top-up method, where you should choose “at home” if you top up using an app.

If you use a smart meter app, you will need the 19 digit number on the smart card you received when your smart meter was installed to use your vouchers at your local Paypoint. If you do not have this card, you should be able to find the 19 digit number on your app or online account. If not, please contact your supplier to ask them for it.

Special category data includes information regarding your ethnicity, religion, health conditions, sexual orientation, trade union membership, and political opinions. Our funder requires this information to help us identify any service gaps and address local issues effectively.

If your water supply has been cut off, please contact United Utilities at 0345 672 3723.

For additional information, you can visit our website.