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Household Support Fund
Our Heating Bank, supported by Cheshire West and Chester Council’s Household Support Fund allocation, supports vulnerable households with energy costs.
Energy Advice
Energy advice is being offered to all households applying for help with their energy costs.
Eligibility
Before completing the online form, please review the eligibility criteria outlined below:
You must be a resident of Cheshire West and Chester and:
- Be struggling to pay your energy costs because of low income
- Consent to and receive an energy advice call
- Provide proof of address dated within last 3 months
- Provide evidence of your pre payment meter balance or a copy of your most recent energy bill
- Have not received an award from the Heating Bank since 1st November 2024
Number of Awards
- One award per household for the period between November 2024 and March 2025
- Awards will only be processed once energy advice has been provided
When to apply
The Heating Bank has limited resources therefore will open each month for a limited number of applications to enable us to process them in good time. The Heating Bank will close once the monthly allocation has been reached and re-open the following month for new applications only until March 2025. Only one award per household will be allocated.
Funds are limited for each application window and applications will be processed on a first-come, first-served basis until the funds are exhausted.
The form will close once all funds have been allocated.
Unsuccessful Applications
Incomplete or incorrect application forms will not be processed and will be deleted from our records.
Applications that do not meet the eligibility criteria, fail to provide evidence, or do not grant consent for personal data processing will not be considered.
Struggling to Pay Bills or Emergency Situations
If you are struggling to pay your energy bills our Energy advice service is available to help. You should also contact your energy supplier if you have not done so already.
If you are struggling with energy debts or face being cut off complete our debt assessment form or consider the following options
Cheshire West Citizens Advice Adviceline – 0808 2787806
Cheshire West HELP Scheme – 0808 1753599
Cheshire West and Chester Council – 0300 1238123
Please take a moment to look at the following tips on how to save money on your energy bills provided by the Energy Saving Trust.