Call our national phone line

You can contact an adviser through our free national Help to Claim phone service on 0800 144 8 444 or textphone 18001 0800 144 8 444.

Advisers are available from 08:00 to 18:00, Monday to Friday.

If you need a British Sign Language interpreter, call the textphone number. An adviser can arrange for an interpreter to translate for you over a video call.

Talk to us online

Chat lets you talk to a trained adviser online about your Universal Credit application process. Chat is usually available 08:00 to 18:00, Monday to Friday. It’s not available on public holidays. If no advisers are available we’ll remove the chat button from the page.

If you want to chat to an adviser about any other issue, you can talk to us on our main chat page.

To connect you to the right adviser, we’ll ask you for a few details, including your postcode. Read our privacy policy to find out how we store and use your personal information.

Some ‘ad blocker’ software can stop chat working. If you use an ad blocker, make sure to add ‘citizensadvice.org.uk’ as a trusted site.