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Find out what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with. You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help.
The Citizens Advice information site is the best place to start looking for help and advice. Click the button below.
Search below for contact details of organisations who may be able to help further.
Advice groups
| Service | Contact number or website | Description |
|---|---|---|
| Family Rights Group | 0808 801 0366 frg.org.uk |
Advice related to care for children, including court orders |
| Family Lives | 0808 800 2222 www.familylives.org.uk |
Managing family life, separation and divorce |
| Child Law Advice (family and immigration) | 0300 330 5480 childlawadvice.org.uk | |
| Working Families | 0300 012 0312 workingfamilies.org.uk |
General advice on any aspect of family life if someone’s employed |
| University of Law - Pro Bono (Term time only) | feal-chester@law.ac.uk |
Family Email Legal Advice |
| Grandparent Plus | 0300 123 7015 kinship.org.uk |
Guidance for grandparents relating to grandchildren – access to, care of etc… |
| Gingerbread | 0808 802 0925 www.gingerbread.org.uk |
Advice for single parents |
Child Maintenance
| Service | Contact number or website | Description |
|---|---|---|
| CM Options | 0800 953 0191 |
For questions about liability and use of official CM Service |
Mediation
| Service | Contact number or website | Description |
|---|---|---|
| National Family Mediation Service | 0300 4000 636 www.nfm.org.uk |
Provides details of suitable mediators |
| Family Mediation Council | www.familymediationcouncil.org.uk |
Provides details of suitable mediators (bottom right on the home page) |
| CAFCASS | 0300 456 4000 www.cafcass.gov.uk |
Looks out for best interests of children going through court |
Domestic Abuse
| Service | Contact number or website | Description |
|---|---|---|
| National Domestic Violence Helpline | 0808 200 0247 www.nationaldahelpline.org.uk |
Information, emotional support, referral for accommodation |
| Refuge | 0808 200 0247 refuge.org.uk |
Accommodation for women |
| Rights of Women | 020 7251 6577 www.rightsofwomen.org.uk |
Family law advice relating to domestic abuse |
| Men's Advice Line | 0808 801 0327 mensadviceline.org.uk |
Information and support for men relating to domestic abuse |
| National Centre for Domestic Violence | 0800 970 2070 www.ncdv.org.uk |
Information and support for men and women relating to domestic abuse |
| Action on Elder Abuse | 0808 808 8141 wearehourglass.org |
Information and support to the elderly relating to domestic abuse |
| GALOP | 0300 999 5428 galop.org.uk |
Information and support for L,G,B, and T relating to domestic abuse |
Advice or Support Groups
| Service | Contact number or website | Description |
|---|---|---|
| Family Rights Group | 0808 801 0366 frg.org.uk |
Advice related to care for children, including court orders |
| Age UK Cheshire West | 01244 401 500 www.ageuk.org.uk |
Benefits and care issues for 50+ yr olds |
| British Legion | 0808 802 8080 |
General support and guidance for forces/ex-forces |
| Carers Trust CW and Warrington | 01244 400 502 cheshireandwarringtoncarers.org |
Advice and support for carers |
| National Dementia Helpline | 0300 222 1122 www.alzheimers.org.uk |
Advice and support for matters relating to people with dementia |
| National Autism Helpline | 0808 800 4104 www.autism.org.uk |
Advice on general issues affecting people with autism |
| Stroke Association | 0303 3033 100 www.stroke.org.uk |
Practical and emotional support for people affected by strokes |
| Asthma Helpline | 0300 222 5800 www.asthmaandlung.org.uk |
Asthma nurses for guidance on the condition |
| BHF Heartline | 0300 330 3311 www.bhf.org.uk |
Guidance on living with heart conditions |
| Little Lungs | 0151 608 8288 koalanw.co.uk |
Ch’ West and Wirral – Emotional support for parents of 1-5yo children with respiratory issues (interpreter available) |
General/ Physical Treatment
| Service | Contact number or website | Description |
|---|---|---|
| Cheshire and Merseyside dental helpline | 0161 476 9651 |
Help to find an emergency dentist if a client has been unable to book an appointment |
| NHS England's Customer Contact Centre | 0300 311 2233 |
General guidance and signposting, can offer same-day call backs |
| NHS Service Finder | www.nhs.uk |
Mental Health
| Service | Contact number or website | Description |
|---|---|---|
| MIND Info Line | 0300 123 3393 |
Information on dealing with MH conditions and general issues |
| MIND Legal Line | 0300 466 6463 |
Advice on mental health law |
| Samaritans | 116 123 www.samaritans.org |
Listening service only. No advice, information or ongoing support |
| Wirral & Cheshire West NHS Mental Health Line | 0300 303 3972 |
For people struggling severely to maintain mental health |
| Rethink | 0808 801 0525 www.rethink.org |
Guidance around Mental Health Act, money matters, community care, benefits, carers’ needs |
NHS Complaints
| Service | Contact number or website | Description |
|---|---|---|
| Patient Advice and Liaison Service | 0800 195 4462 www.nhs.uk |
Advice on service options and complaints |
| Healthwatch | 0300 323 0006 www.healthwatch.co.uk |
Support with complaints |
| The Patients Association | 020 8423 8999 www.patients-association.org.uk |
Information and advice on complaints, and service standards |
| Voiceability | 0300 330 5454 www.voiceability.org |
Complaints advocacy service |
Local Authority
| Service | Contact number or website | Description |
|---|---|---|
| Child Social Care | 0300 123 7047 www.cheshirewestandchester.gov.uk |
Concerns about children or disability needs |
| Adult Social Care | 0300 123 7034 www.cheshirewestandchester.gov.uk |
Concerns about adults or disability needs |
Data/ Medical Evidence
| Service | Contact number or website | Description |
|---|---|---|
| Information Commissioners Office | 0303 123 1113 ico.org.uk |
Guidance on handling/getting copies of personal data, and reporting concerns |