The role
We provide a telephone advice service (Adviceline) for anyone seeking support with a wide range of issues, and we’re currently looking for a Training and Support Coordinator to help build and strengthen a cohesive volunteer Adviceline Team.
In this dual role, you’ll work alongside our Training Coordinator and existing volunteer advisers to coordinate the onboarding process and guide new volunteers through a structured training journey. Your goal will be to ensure every volunteer develops the knowledge, skills, and confidence to deliver high-quality advice within an established quality framework.
Alongside your mentoring and coordination work, you’ll also deliver high-quality advice and information directly to clients over the telephone, covering a broad range of topics including debt, benefits, housing, and employment and acting as a mentor for the Adviceline volunteer team.
Knowledge & Experience
You will have proven experience providing advice in a telephone-based setting and working or volunteering in a voluntary sector organisation.
Experience supporting or engaging with learners is an advantage as is experience within Citizens Advice (as a volunteer or paid staff) but not essential as full training will be provided.
Skills & Attributes
We are looking for someone with excellent communication skills, both written and verbal, with the ability to engage confidently with a diverse range of clients, colleagues, and volunteers.
You will have the ability to work calmly under pressure, think on your feet, prioritise tasks, and make sound decisions independently. You will also be a collaborative team player who’s capable of working autonomously with a proactive, problem-solving attitude.
Why Work With Us?
We are a local, independent charity providing free, impartial advice and information to our community across Cheshire West. Our team of over 100 volunteers and staff is proud to be the largest independent provider of advice in the area.
We offer:
Applications
If you’re passionate about making a difference and want to be part of a friendly, committed team — we’d love to hear from you. We do not accept CV’s in application.
The application deadline is Friday 16th May 2025 at 5pm.
Citizens Advice Cheshire West is committed to equality and diversity and welcomes applications from all sections of the community.
Citizens Advice Cheshire West treats your personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in our job applicant privacy notice.
