Our Heating Bank, supported by Cheshire West and Chester Council’s Household Support Fund allocation, supports vulnerable households in Cheshire West with energy and water costs.

Due to the reduction in available funding this year and to enable us to help as many people as possible only one award per household will be issued for the period 01 May 2025 to 31 March 2026.

What we will help with

The Heating Bank is specifically aimed at providing financial assistance to low income vulnerable households in, or at risk of fuel poverty. We can provide help with energy or water costs.

This is not an emergency fund and it may take us some time to process your application. If you are in an emergency situation or struggling to pay your bills you should contact your energy supplier or our Adviceline 0808 2787 806.

Struggling to Pay Bills or Emergency Situations

If you are struggling to pay your energy bills our Energy advice service is available to help. You should also contact your energy supplier if you have not done so already.

If you are struggling with energy debts or face being cut off complete our debt assessment form or consider the following options

Cheshire West Citizens Advice Adviceline – 0808 2787806
Cheshire West HELP Scheme – 0808 1753599
Cheshire West and Chester Council – 0300 1238123

Please take a moment to look at the following tips on how to save money on your energy bills provided by the Energy Saving Trust.

Check to see if you can pay less on your water bills.

To apply

Please complete the form below, you will need to upload:

• Proof of address dated within last 3 months
• Proof of benefits dated within last 3 months and with your name clearly shown
• Photographs of your meters clearly showing the balance and barcode or your In Home Display unit (we may ask for both) or your most recent energy bill with actual readings (not estimated)

If you owe your energy supplier more than £500 your application will be declined. Speak to our debt team instead.