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We understand that housing issues can often arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments. On these pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
The Citizens Advice information site is the best place to start looking for help and advice. Click the button below.
Search below for contact details of organisations who may be able to help further.
Emergency Housing
| Service | Contact number or website | Description |
|---|---|---|
| Chester Aid to the Homeless | 01244 314 834 cath.org.uk |
For street homeless when Council refuse help |
| ForFutures | www.forfutures.co.uk |
For about to be homeless as first port of call |
| CWAC Housing Options | 0808 175 3595 www.cheshirewestandchester.gov.uk |
For those facing homelessness or accessing housing register |
| National Homelessness Advice Service | 0300 3300 517 www.nhas.org.uk |
for homeless/street homeless |
| Soul Kitchen | soulkitchenchester.org.uk |
Advice
| Service | Contact number or website | Description |
|---|---|---|
| Shelter England - National Helpline | 0808 800 4444 england.shelter.org.uk |
Telephone advice, open into mid-evenings |
| Liverpool Community Advice | 0151 662 0059 www.liverpoolcommunityadvice.org.uk |
Legal aid work on housing, benefit appeals. |
| British Legion | 0808 802 8080 |
Benefits, debt and housing for forces/ex-forces |
| University of Law - Pro Bono (Term time only) | 0148 312 8909 www.law.ac.uk |
Free written advice (Legal Advice Clinic) |
| RCJ Citizens Advice | 0203 475 4373 www.rcjadvice.org.uk |
Civil and Housing Advice/Rep for those who can’t afford a lawyer |
Advice For Landlords
| Service | Contact number or website | Description |
|---|---|---|
| Landlord Advice UK | 020 3903 2000 landlordadvice.co.uk |
Free initial advice and checks on validy of notices, but charges apply for document preparation or casework |
Official
| Service | Contact number or website | Description |
|---|---|---|
| Housing Ombudsman | 0300 111 3000 www.housing-ombudsman.org.uk |
Issues with social housing post-complaints process |
| CWAC Housing Standards Team | 0300 123 7038 |
For private tenants to report disrepair or dangers that their landlords won’t deal with |