Recent visitors to our website will have been greeted by Advicebot, a chatbot which can help you to find what you’re looking for.

Advicebot makes it easy to find details of our drop-in service and local in-person support, as well as how to contact us by email or phone.

The bot can suggest helpful pages on the national Citizens Advice website or recommend other local services who could be better placed to offer the support you need.

One user commented: “A simple outline of questions leading you to the right advice.”

Another added: “An easy and clear way to find info, thanks!”

Our CEO, Jason Bishop said: “In the first month over 170 website visitors have used the chatbot and it has helped 79% of them to find a way forward.

With the festive season approaching, we’re mindful that our offices won’t always be available to provide advice, but we’re hopeful that Advicebot can help people to find support online or from other local services.”

The Advicebot will pop up automatically for first time visitors of our website. Any returning visitors can launch the bot by clicking the icon in the bottom right corner of the page.